Do Not Let the Front Office Phone Become Your Practice’s Achilles’ Heel

In an interesting article titled 100 tips from 100 practice management experts in 100 words or less posted on, consultant Michael Ventriello stated: “The Achilles’ heel of practice building is often the front desk telephone. Anyone picking up an outbound line must answer in a courteous, professional and unhurried manner. Callers should not feel […]

Voicemail is Dying — Does Service Have to Follow?

In her Washington Post article from January 2, 2015, author Naomi S. Baron argues that “Voicemail is dying” and explains just how outdated the medium is becoming.  This is something that the younger generation of Americans have known a while and you might have experienced as well when you received a call from someone asking, […]