Do Not Let the Front Office Phone Become Your Practice’s Achilles’ Heel

In an interesting article titled 100 tips from 100 practice management experts in 100 words or less posted on DentistryIQ.com, consultant Michael Ventriello stated:

“The Achilles’ heel of practice building is often the front desk telephone. Anyone picking up an outbound line must answer in a courteous, professional and unhurried manner. Callers should not feel like they’re calling a pizzeria on Super Bowl Sunday”

..and

“Remember, your best marketing efforts are simply wasted if your phone is not answered properly.”

UIC Dental is designed just for this purpose and our proven process makes sure that your marketing dollar is maximized with new patrons. We answer as your practice with a consistent, friendly voice as specifically instructed during the implementation process. Contact us to learn how to get started with UIC Dental so the front office phone does not become your practice’s Achilles’ heel.

Voicemail is Dying — Does Service Have to Follow?

In her Washington Post article from January 2, 2015, author Naomi S. Baron argues that “Voicemail is dying” and explains just how outdated the medium is becoming.  This is something that the younger generation of Americans have known a while and you might have experienced as well when you received a call from someone asking, “Did you call?” or “What did you need” just a few minutes after you left them a voicemail.

In a culture where voicemail is becoming obsolete, depending on a patient leaving a message can be a risky proposition. This is something that UIC knows all too well, which is why our UIC Answers service is there for you to make sure that when a patient calls, they get the service they need. The value of a new patient is too import to risk on hoping they leave a message and then you can get a hold of them the next day without an extended game of telephone tag.

Don’t let the fact that voicemail is dying hurt your patient service and in turn profit margin. You have done the hard part in getting the patron to call your office – now just make sure you pick up the phone and answer.