Do you track the turnover rate for front-office staff positions at your practice? How often do you find yourself filling those positions on the front lines? Dental practice owners may not fully understand the true costs when replacing an office staff member. Indeed, it can be very costly to replace employees because productivity suffers. It is going to cost your practice money to hire, train, and accept a slower productive day to get the new employees up to speed. Heather Boushey and Sarah Jane Glynn from the American Center for Progress stated:
“The typical cost of turnover for positions earning less than $30,000 annually is 16 percent of an employee’s annual salary.”
There are two ways that the UIC Dental service will benefit your practice in relation to turnover. For one, by offloading some of the phone calls that come into the practice, you are reducing some of the stress and juggling that a front-office staffer has to deal with on a day-to-day basis. Have you ever watched your front office deal with patients checking in, checking out, and the phone ringing all at the same time?
The second way UIC Dental shines with regard to turnover and training is that once your service is up and running- you never have to train us again! Our managed service concept means that we constantly train our staff, and review their performance.