Are You Providing Five-Star Service?

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Ask yourself simple question – are you providing Five-Star Service? Otherwise, as described by Jay Geier in the October 2015 edition of Dental Town, you will not “stand out from the crowd” and “get you that boatload of referrals you dream about”.

According to Geier:

“99 percent of all businesses – including yours – are based around the comfort of the person or people who run the business. Plain and simple.

The only way you will become truly patient-centric is if you intentionally shift the focus from yourself and your team to what is most convenient for the patient, even when it’s inconvenient for you.”

One of the ways you can become more convenient to your patients is by being available when they call the practice. This will not always be during open hours as many patients call on nights, weekends, off days, lunch hours, or even when you are already on the phone with other patient.

Of course, this level of service can be both costly to the practice by having to staff extra hours and also burdensome on your staff by having to stay late and work weekends. With UIC Dental, you can have the best of both worlds – convenience and availability for your patients while still providing a great work/life balance for you and your staff.

Provide Five-Star Service today and make your practice more available by answering your patient’s calls on their terms with the help of UIC Dental. Click here to learn more.