Connecting with Patients via UIC Dental

Connecting with Patients In her article appearing on dentistryiq.com, Mary Lynn Wheaton, RDH, MA and Director of Consulting at Pride Institute outlines several phone skills that every dental office should have. Mary mentions connecting with patients as one of those valuable skills: “You do need to be sure to “connect” with your callers as soon […]

Turning Snow Days into Productive Days

When winter hits, it can create issues that are impossible to plan for. Schools will be closed and many local businesses, including dentist offices, can also be forced to close their doors for a day or delay opening. While school children enjoy their day off, UIC Dental gets to work. In addition to the normal inbound operations for our […]

Increase New Patient Production with Expanded Availability

  We have all heard it. “Your call is very important to us, but we are either out of the office or assisting other patients. Please leave your name, phone number, and reason for calling and we will call you back at our earliest convenience.”   That’s right: at our convenience meaning the office and […]